I paid but can't access Plus, how do I restore my purchases?

If you’ve subscribed but Plus features aren’t showing up, often after reinstalling or switching devices, restoring your purchase usually fixes it.

Restore your purchase

1. Tap the Account tab.
2. Tap Subscription.
3. Tap Restore Purchases.

You should see “Purchases restored. Welcome back!” and your Plus features will return.

If it says “No active subscription found”

• Make sure you’re signed in to the same Apple ID or Google account you used when you purchased, restore pulls from the store account, not just your DTM login.
• On iPhone, check Settings → your name → Subscriptions to confirm the subscription is active. On Android, check Play Store → Subscriptions.
• Give it a minute and try again.

Notes

• Restore Purchases is on the mobile app (iPhone/Android). On the web, access restores automatically when you sign in.
• Still stuck? Contact support with the email and store you purchased through, and we’ll sort it out.